“You never think that you are going to have a special needs child. My husband and I were so excited to be expecting. On the same day that we discovered we were to have a son we were told he had something called an Omphalocele. It is an abdominal wall defect. We had no idea what life would be like after he was born. Once he was born he was immediately intubated. Meaning he had to have a breathing tube put down his throat and into his lungs. He was on O2 and had a feeding tube. I never got to breast feed.
After being in the NICU for 2.5 months my husband and I decided to have our son trached and we saw his handsome face for the first time. He spent 2.5 months in the TICU. We went home for the first time in August of 2014. He was born in March 2014. We went home in an ambulance with the most amount of machines that any patient could go home with. We were petrified!!! Soft Touch was not the first company we had, but once we switched it made a world of difference. We could call and always get an answer or a call back with an answer. We love the company and what they stand for. Soft Touch is all about the patient and what he or she needs. If we run out of O2 it would be delivered that same day or first thing the following morning. If we lose a trach they mail us another. If we discover that we do not need something in our monthly order they discontinue it with no questions asked. We have inquired about products that we did not know our insurance company would cover and received those items. Having a medically fragile child is difficult enough, yet having a company that provides what your child needs makes it much easier to bear. Plus, receiving supplies every month is like Christmas.”
- Alison Plumley